Frequently Asked Questions

Everything you need to know about your ORTLIEB experience.

What materials are used in ORTLIEB products?

We use high-quality, sustainable fabrics including high-tenacity polyester and nylon, often coated with polyurethane for superior waterproof protection and durability.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually between 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to generate a prepaid shipping label.

Are your products covered by a warranty?

Yes, all ORTLIEB products come with a 5-year warranty against defects in materials and workmanship from the date of purchase.

How do I clean my ORTLIEB gear?

We recommend using lukewarm water, a mild soap, and a soft brush. Avoid using solvents, chemical cleaners, or machine washing to preserve the waterproof coating.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.